FAQ

To keep your products in the best condition, store them in a cool, dry place away from sunlight. Avoid storing them in places with high humidity, such as bathrooms, as this may affect the product’s quality.

We recommend applying the body cream daily as it will make your skin the softest it has ever been. Gently massage it into your skin, especially after a shower or bath, when your skin is most receptive to moisture.

Our body cream is specifically formulated for the body, and we recommend using it as directed. For facial care, we suggest using products that are specifically designed for the delicate skin on your face.

Our products are made with natural, organic & gentle ingredients. However, we always recommend doing a patch test before use, especially if you have sensitive skin. Avoid our products entirely if you have any allergies to one or multiple ingredients, we refer to the product’s ingredient list for potential allergens! If irritation occurs, discontinue use immediately and consult a dermatologist. Please read our important disclaimer on our product's page before purchasing.

Generally, our body creams last about 6 - 12 months when stored properly (in a cool, dry place).

We use tocopherol (pure vitamin E), and it acts as a natural preservative, it helps prevent oxidation and prolongs the shelf life of our products by protecting the formula from going rancid.

Once your order has been shipped, you will receive a tracking number via email, we only offer standard shipping so every order will be able to be tracked, no worry!

We aim to ship all orders within 3 to 5 business days, we do our best but it could get prolonged during busier times, you will definitely be informed through our socials when that becomes the case. For the delivery time, it solely depends on your location, it is written under the selected shipping option during checkout when you have entered your adress.

Last update 26/01/2025: As of now we offer shipping to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States & Australia. Don't be discouraged if your country isn't on the list; we aim to ship internationally down the line. Definitely stay updated!

We try and process orders quickly, so once your order has been placed, we may not be able to make changes, especially if it has already been shipped. Please contact us to silkensensecontact@gmail.com as soon as possible, and we’ll do our best to assist you.